The bookings made available to the user, cancellation and refund policies through the platform are subject to the terms and conditions of the particular airline and it is agreed that Flykiosk is merely an intermediary and all queries must be directed to the concerned airline. The contract of service for utilization of the flight shall always between the User and the concerned airline.
Airlines may reschedule flight times, route, change or cancel flights or itineraries which is independent of and without prior intimation to Flykiosk. In the event there is such a change in timing, the airline will be liable to directly inform the User. Any loss caused to the user as a result of the same would be the liability of the Service provider.
Any allowance given in respect of baggage at the time of booking is as per the terms and condition of the airline, dependent on factors such as weight of the baggage, number of items etc. If additional fees are levied by the airlines for checking in baggage, Flykiosk is not liable for the same. The prices for adding check-in baggage to a booking may vary from airline to airline.
The flight tickets booked may include connecting flights or alternate flights from one location to another. Flykiosk will not be responsible for any delay caused by the airline as a result of the same. Details of the same will be provided in the booking voucher.
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa, transit visa, vaccination certificate, etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Flykiosk shall in no way be held liable.
User agrees and accepts that the information (if any) provided by Flykiosk regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
Acceptance of any requests made in respect of disability, pregnancy etc will be subject to availability and in accordance with the airline’s policies.
The User must comply with the check-in timings as provided by the airline. In case of any cancellation of the ticket by the airline as a result of non-conformity with the same, Flykiosk will not be liable nor would it be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
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